This Terms of Service Agreement (the “Agreement”) is entered on the date of initial payment submission BETWEEN

Popcorn Ceiling Removal Dallas LLC

(the “Company”) AND the partnering business or individual (the “Client”). The Client and the Company (collectively, the “Parties”) agree to the following:

1. Company Services

Popcorn Ceiling Removal Dallas LLC provides specialized ceiling removal services including:

Popcorn ceiling removalCeiling repairs and refinishingTextured finishes or smooth ceiling applications

The services are divided into two parts: set-up and ongoing management services. Set-up services will begin within 24 hours of the initial payment submission, and completion depends on the Client’s onboarding speed. We aim to have everything ready for the scheduled project start date, subject to Client availability and readiness.

The Company will be responsible for:

Conducting a detailed assessment of the propertyProviding a comprehensive service plan and timelineEnsuring safety protocols are followedAssigning a skilled team to complete the workOffering post-service clean-up and quality checks

2. Client Requirements

The Client agrees to provide necessary access to the property and facilitate clear communication to ensure smooth service delivery. This includes but is not limited to:

Scheduling a convenient time for an on-site inspectionProviding access to relevant areas of the propertyResponding to communication within a reasonable time frame

3. Compensation and Payment

For the services described, the Client agrees to pay in accordance with the agreed-upon project estimate. Full payment or an initial deposit is required prior to the start of work. Final payments are due upon project completion. Acceptable payment methods include credit cards (Visa, Mastercard, Amex) or bank transfers.

The Company does not offer refunds for work already rendered unless specified in the contract.

4. Term

This Agreement will commence upon the initial payment submission and continue until the completion of the services. Any ongoing service or additional work must be agreed upon in writing.

5. Refunds, Cancellations, and Terminations

a. Refunds:

The Company does not offer refunds for services already provided. Any deposits made to secure a project start date are non-refundable once work begins.

b. Cancellations:

The Client may cancel services before the project begins by providing at least 7 days' written notice. Cancellations made within 7 days of the scheduled start date may result in forfeiture of any deposits made.

c. Terminations:

Either party may terminate the Agreement in case of a breach of terms, with 14 days' written notice. In case of termination, there will be no refunds for services already provided.

6. Guarantee

The Company guarantees the quality of work for the services provided. Any necessary touch-ups or issues identified after project completion must be reported within 30 days, and we will address them promptly.

7. Communications

For any questions or concerns, the Client agrees to use the provided email address

[email protected]

for communication. The Company will respond to inquiries within 24 business hours.

For SMS communications: The Client can opt in for SMS updates related to project status, reminders, and promotions. The SMS program is subject to the terms below.

SMS Program Terms

Popcorn Ceiling Removal Dallas Alerts

Receive important updates, promotions, and service reminders directly from Popcorn Ceiling Removal Dallas LLC. Stay in the loop with the latest news, special offers, and insights tailored to help improve your home. You can cancel the SMS service at any time. Simply text "STOP". Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to

[email protected]. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please refer to our privacy policy:

https://popcornceilingremovaldallas.com/privacy-policy

8. Confidentiality

Both Parties agree to keep all shared information, including any service agreements or project details, confidential unless required by law.

9. Intellectual Property

The Company retains ownership of any intellectual property or materials created during the service process, including but not limited to designs, plans, and marketing materials.

The Client grants the Company a license to use their property photos for marketing and promotional purposes unless otherwise requested.

10. Agreement Acceptance

By submitting payment and agreeing to this contract, the Parties agree to abide by the terms and conditions outlined above.